Umiejętności Biznesowe dla SSC/GBS/CoE/BPO

Naszymi trenerami są specjaliści w swoich dziedzinach oraz praktycy, zawodowo związani z sektorem nowoczesnych usług biznesowych. Poniższe tematy szkoleń dostosowujemy do potrzeb Klienta zarówno pod względem formatu szkolenia, merytoryki, jak i języka.

  • Design Thinking
  • Strategic Management
  • Effective Project Management
  • KPI – from developing to KPI management (Leader as incident manager)
  • Lider zarządzania ESG
  • Internal Control & audit for non-auditors
  • Effective debt recovery
  • Managing stakeholder’s expectations
  •  Managing ESG in an organisation
  •  Strengthen your change agility
  •  Leadership in change management
  •  Motivating others and performance management
  •  Innovate and improve processes in new reality
  • Effective change management
  • Dealing with stakeholder objections
  • Servant leadership to address employee retention & engagement in a multi-generational environment
  • Strategic thinking intensives
  • Leading virtual, intercultural SSC/GBS teams
  • Building successful cross-cultural working relationships. Understanding cross-cultural differences to build more conscious, effective cooperation in the work-place.
  • Building motivation and managing employee engagement in an SSC/GBS structure.
  • Four generations in the labour market – how to motivate and communicate with generation Z, Y, X, Baby boomers?
  • Effective oral and written communication in a multinational corporation.
  • Intercultural communication and cultural differences (cross-cultural relations / diversity).
  • Culture and business: how to avoid a business faux pas, business culture in the UK and USA (*other countries may be included)
  • Remote working – discussion of the topic in terms of employment law.
  • Appropriate time management and organisation of the working time of an SSC/GBS employee.
  • Delegating tasks in a complex organisation: procrastination – how to plan your time and not procrastinate consciously planned tasks?
  • Implementation of digital solutions / digitalisation of processes (i.e. RPA, BPM, ERP solutions) from a non-IT perspective.
  • How to remain authentic as you progress in your organization
  • Critical friend method for effective performance
  • Intercultural competence – successful work with culturally diverse teams and clients with focus on French, Spanish, German, Czech, Austrian, Belgian and Dutch cultures.

Chciałbyś się dowiedzieć więcej o konkretnym szkoleniu?
Chciałbyś, abyśmy przygotowali ofertę „szytą na miarę” dla Twojej organizacji?
Skontaktuj się z nami!

Karolina Podrucka
SSC Training & Conference Specialist
Mobile +48 668 326 020
Tel. 22 208 23 89
Mail: karolina.podrucka@adnakademia.pl

Krzysztof Kadlec
Mobile +48 502 279 756
tel. 22 208 28 48
Mail: krzysztof.kadlec@adnakademia.pl