A highly practical workshop helping Team Leaders move beyond operational firefighting towards more strategic, structured and confident decision making.
The programme focuses on developing strategic thinking, problem solving capability and stronger judgement in environments shaped by uncertainty, operational pressure and rapid technological change.

• Strategic thinking in day to day leadership
• Root Cause Analysis and distinguishing symptoms from underlying causes
• Decision making under uncertainty
• Prioritisation and operational judgement
• AI as a support tool for analysis, planning and strategic thinking
• Organisational dependencies and systems thinking
• Problem solving in fast changing environments

Participants will strengthen their ability to:
• solve complex operational and organisational problems more effectively
• distinguish symptoms from root causes
• think beyond immediate operational issues
• make better informed decisions under pressure
• use AI tools critically to support analysis and decision making
• improve prioritisation and strategic awareness

Time / Topic

09:00 – 09:45 From Operational Delivery to Strategic Thinking

09:45 – 11:00 Root Cause Analysis and Organisational Problem Solving

11:15 – 12:30 Decision Making Under Pressure and Uncertainty

13:15 – 14:30 AI Supported Analysis and Scenario Planning

14:30 – 15:30 Collaborative Problem Solving Exercises

15:45 – 16:30 Reflection and Action Planning

• Real business case studies
• Group problem solving exercises
• Root Cause Analysis activities
• AI supported scenario work
• Facilitated discussion
• Team exercises and reflection