Process management for SSC/GBS managers

Cena: 1490 zł + 23% VAT

Kategoria: ,

Czas trwania: 1 day
Cena: 1490 zł + 23% VAT
Szczegółowy plan
For whom

The program is aimed at managers and SSC/GBS managers in which there is a complex and advanced environment of business processes and IT systems.

Goals and benefits

Participants will learn:
1. How to build a correct business process cycle;
2. How to diagnose process management in an organization;
3. Why use reference models;
4. How to use process metrics;
5. How to go from ‘As is’ to ‘Being’ thanks to the philosophy of continuous improvement;
6. What opportunities does technology give us today in process management?

After completing the workshop, participants will be able to:
1. Use process management that already exists to increase the effectiveness of teams.
2. Motivate and gather people around the organization’s strategic goals.
3. Use the latest technological achievements in searching for potential for automation and the automation of processes using various technologies.

Framework Programme

1. 5 Steps of the Business Process Management Life Cycle:
a. Design
b. Model
c. Execute
d. Monitor
e. Optimize
f. Business process cycle simulation

2. Process maturity of the organization BPMM (Business Process Maturity Models) and its use:
a. Self-diagnosis of the organization – workshop
b. Further Process Improvement
c. Improving cooperation with external entities
d. More efficient implementation of improvements, processes and even products
e. Is everything really as good as it seems? (The watermelon effect)

3. Reference models – i.e. effective process benchmarking
a. Reasons for using reference models
b. Choosing a model for your organization
c. Defining reference models for Shared Service Centers

4. Process metrics
a. Effectiveness – how to measure it so that people see sense in it
b. KPIs
c. CTQ (Critical to Quality), CTC (Critical to Customer)
d. BPMS and DASHBOARDs (KPI Tree – from strategy to individual goals)

5. How to move from the AS-IS state to the TO-BE state
a. Modern methods of process description – Process Mining
b. Collecting requirements from users: BABOK/AGILE

6. Different approaches to continuous process improvement
c. TQM

7. Modern technologies as the next step in process improvement
a. Process automation
• Artificial intelligence – an idea for process development
• Robotic Process Automation (RPA)
• Low-code/No-code

8. Introducing changes to processes
a. Business Reengineering process

9. Management of:
a. project
b. change
c. risk (including IT security issues)
d. quality (Kano model)

*Programme protected by copyright. All rights reserved. Copying, reproduction and use of part or all of the information, programmes contained in the ADN Academy’s offer in electronic or other form without the author’s permission is prohibited.

Also available

In Polish version.

• As a closed training, exclusively for employees of your organisation or centre. 

Organisational Information

Cost: 1490 zł + 23% VAT

Price includes:

  • participation in training,
  • training materials,
  • coffee break,
  • lunch,
  • certificate of the completion of the coourse



Time: 9 a.m. – 4 p.m. (breaks included)

Do you have any questions?
Please, don’t hesitate to contact us.

Wioletta Świercz
tel. (22) 208 21 29 | kom. 504 435 986

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